Privacy Policy
Introduction to Privacy Policy
At Fern Residency, we recognize that the trust of our guests is our most valued asset. Our Privacy Policy reflects this belief by clearly explaining how we collect, use, and safeguard your personal data. Transparency and discretion are integral to our relationship with our guests — principles that have long defined the hospitality industry at its finest.
We ensure that all personal information, including contact details, preferences, and payment data, is treated with care, security, and confidentiality. This policy also ensures Fern Residency’s compliance with current data protection laws, maintaining the highest standards of integrity and guest confidence.
Payment Information Collection
To ensure a seamless stay, Fern Residency collects necessary personal details such as your name, contact information, and payment credentials. This information enables us to manage your reservations, process transactions securely, and offer personalized hospitality experiences tailored to your needs.
We use industry-standard encryption and certified payment gateways to protect all financial data. Guests can be assured that their transactions are handled with the utmost confidentiality and compliance with data protection norms.
How Fern Residency Uses Collected Data
- Enhancing Guest Experience: Customizing your stay based on your preferences.
- Personalized Services: Remembering your favorite amenities or room choices for future visits.
- Secure Transactions: Ensuring smooth and protected payment processing.
- Communication: Sending reservation updates, offers, and service improvements.
- Legal Compliance: Meeting regulatory requirements while respecting guest privacy.
Data Protection and User Rights
Fern Residency is committed to maintaining the confidentiality and security of guest information. Our systems utilize secure servers, encryption technologies, and strict internal access controls to protect your personal data.
Guests retain the right to access, correct, or request deletion of their personal information. To exercise these rights, you may contact our Data Protection Officer through the official Fern Residency website. Our team ensures every inquiry is addressed promptly and transparently.
At Fern Residency, your privacy is more than a policy — it’s our promise of respect, trust, and comfort.